Mike Doty

So I needed a plane ticket to california. Usualy I'd book something on cheaptickets.com, but I need to travel with my 2 cats. So I call united, get transfered to india or pakastan or whereever and try to understand the moron on the other end of the line for 20 minutes. Here's what I need: a one way flight to california with room for 2 cats. so she tells me that the 3:30 flight has only room for one cat, would I like to book this flight? NO! I told you 2 cats, not one cat. Clean out your fucking ears! So then she looks again and says there is space for 3 pets on the 7:55 flight. fine, I'll book that one. The stupid bitch books me on the 3:30 flight. I call back and explain that the moron that helped me got it wrong and that the reservation needed to be changed for the 7:55 flight. Sure, no problem. I look at my credit card statment and I've been charged twice! I call up united yet again, and I'm told I have to call customer service. no, they can't transfer me. no, they can't help me. I need to call another number. then as I'm hanging up they try to get me to rent a car. I don't want a car, I want my fucking money back! Tommorow I'll call again and scream, as well as call my bank and see if they can do anything. If I'm satisifed I'll give my laywers a call.

Long story short: United get your shit in order or get the fuck out of the game. You've just lost a customer.