Renat Lumpau

Yesterday I noticed that the battery in my T60p wouldn't charge; the battery indicator kept blinking yellow. I called IBM/Lenovo and spent less than 10 minutes on the phone with a very pleasant rep in Atlanta, GA, who (a) informed me that my battery was covered by the original warranty, b) said that I should be getting a replacement battery in 3-5 days, and (c) told me an entertaining customer support story about an earlier caller who didn't bother being polite and ended up on an "extended hold."

I was pleasantly surprised today when a got a package from IBM. Turns out they overnighted the replacement battery to me. I suspect their prompt attention is at least partly due to the fact that I bought my laptop through my school which has a partnership with Lenovo.

Sometimes they get it right. Well done Lenovo.